How to Deal with Confrontational Feedback

If you’re putting your creative work out there — be it design samples on Behance, a WordPress tutorial on your blog, or adding your two cents in a public forum — you can easily become the target of trolls if you hit the wrong nerve.

Sadly, some clients can be just as sensitive, and triggered as online trolls; You recommend an update to a logo they designed themselves (even though you didn’t know that at the time); You disagree with their suggestion that paying for backlinks is a legit marketing strategy; You ask them to clarify what “I don’t like it” means in response to the mockups you delivered.

Before you know it, they’re providing irrelevant feedback, slinging insults at you, or poo-pooing every action you take. It’s not really professional or fair, but it is what it is, and now you’re left having to deal with it.

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